I hope that by sharing our experience, we can help others make more informed decisions.
Although our previous orders with this supplier were satisfactory, we faced some challenges with this specific order. The problems began during our pre-shipment quality control (QC) inspection, where the supplier was uncooperative in providing extra pictures, claiming the goods were already packed. The main issue was with one reference of film rolls that had an incorrect rewind, while the other was fine. When we addressed this problem, the supplier demonstrated a surprising lack of cooperation and professionalism, neither acknowledging the issue nor proposing a solution. Left with no other option, we escalated the matter to Alibaba. In an attempt to mislead, the supplier selectively presented only the satisfactory rolls pictures to Alibaba. Thankfully, Alibaba's intervention was efficient and decisive, resulting in us securing a refund.
Réponse du fournisseur :
Hi dear, We cherish every customer very much and so we help you custom 2 times samples, and help you make the mold, we still try our best help you ,becaiuse our company culture is customer first, so we do that and try our best service for you .
And 1st digital printing film order, you said quantity is less,we know custom products can not 100% same, so we refund you 60USD via paypal.
2ed order custom film again , you said it is opposite, we had send all the film to you ,in order to keep our god reputation, we choose refund to you the money again ,
3ed order , you said the mettalic is wrong, You can always find the reason to apply for a refund.
If have 4th order, I belive you also have the reason require us refund the money.
We appreciate and cherish every customer who supports us. Taking this opportunity, I would like to express my 100 times thanks to our customers who have given us good reviews and continued to repurchase.
25 Jan 2024
by SGS Group
par SGS Group
Un service de personnalisation pour les commandes à faible MOQ
02:21
